支持
真正的海关专家。真正的工程师。快速响应。
Digicust 由一支全天候深耕海关与 AI 领域的团队构建并提供支持。当您联系我们时,直接与开发该代理的专家对话,而非面对一级客服队列。
或直接联系团队: support@digicust.com
渠道
选择最适合该问题的方式
对于大多数团队而言,电子邮件是最快的途径。请使用应用内的“支持”页面跟踪工单和历史记录;关于账户、账单或路线图主题,请联系客户成功团队。
电子邮件支持
Write to support@digicust.com from the same domain we have on file. We respond within one business day for standard plans, faster on Enterprise.
电子邮件支持Support in the app
Signed-in users get a dedicated Support page: all open tickets, full threads and answers in one place, plus analytics on your support activity.
打开应用客户成功
Enterprise customers get a named Customer Success Manager with structured onboarding, training, and dedicated support hours. Reach out to them directly for roadmap and account topics.
Contact us自助服务
优先尝试这些
十分之九的问题已有文档解答。请先从这里开始,如果仍有疑问再联系我们。
学院
Step-by-step guides for AI strategies, document control rules, integrations and admin.
打开API参考
REST, SFTP, Email and MCP integrations with copy-paste examples and an OpenAPI spec.
打开Status page
Real-time platform availability, incident history and scheduled maintenance windows.
打开信任中心
Certifications, security posture, sub-processors and compliance documentation.
打开需要海关专家的协助吗?
除了软件故障和配置问题外,我们的咨询团队还可以协助处理归类、估价、特殊程序和审计准备工作。