01
Ingangen
Klantgebruikers, branding, serviceconfiguratie, documentaanvragen, dossiergegevens, machtigingen en daarmee verbonden douaneworkflows.
Whitelabel Client Portal
Your customs portal,
under your brand.
AI
DocumentverwerkingFacturen, vrachtbrieven, certificaten
ReferentiedetectieEORI, douanekantoor, tariefnummers
Classificatie & validatieHS-codes gekoppeld aan stamgegevens
Voorinvulling aangifte11 van 12 velden ingevuld
Klaar voor ATLAS-aangifteAES, DAKOSY, AEB, Format, Scope
Verzonden naar douanesoftwaredbh
Client portal · Service catalog · AI-guided intake · Order tracking · Chat · Vendor invoices.
Vertrouwd door marktleiders
Your customs portal, under your brand
Launch a client-facing customs portal without building your own software
Your customers upload shipment documents, answer guided questions, track their declarations, communicate with your team, and receive invoices, all under your brand.
Branded portal
Company name, colors, logo, domain and support contacts
Behind the scenes, Digicust turns documents into structured customs work, routes orders to your team, creates operational cases, and keeps every message, file, order, and invoice connected.
Built for customs representatives
- Offer digital customs services under your own name
- Onboard clients with invite links or self-signup
- Collect complete shipment data before work starts
- Use AI to reduce back-and-forth on missing documents
- Convert client orders into Digicust cases
- Invoice clients directly from completed work
- Keep client communication and documentation in one place
Expert perspective
Why the portal matters for modern customs representatives
"A white-label customs portal only works if the client experience, AI intake, representative workflow and invoice process are connected from the first upload to the finished case."
Product screenshots
See the portal in action
From client upload to AI-guided questions, representative workbench and invoice delivery, the portal keeps every order step connected.
Representative workbench
Accepted orders, payouts, case creation and progress stay in one queue for the vendor team.
Invoice creation
Vendors create PDF invoices with line items, VAT, currency, due date and notes before emailing them to the buyer.
Branded client portal
Customers see the broker's brand, start a new customs order and later return to track orders and invoices.
Document intake
Clients upload invoices, waybills, packing lists and certificates through a simple guided order flow.
Order documents attached
Uploaded shipment files stay attached to the order before the AI intake starts.
Client invoice portal
Clients can see issued invoices, payment status, due date, amount and download the invoice PDF.
AI-guided missing information
After document review, the portal asks only the additional questions needed to prepare the order.
Core Customer Features
Everything clients need to order customs work
Clients can sign up or accept an invitation, choose a customs service, upload shipment documents, answer AI-guided questions, place orders, track progress, chat with their representative, and download invoices.
Branded client portal
Custom logo, colors, favicon, tagline, support email, legal links, and optional custom domain.
Self-signup or invite-only access
Let clients register themselves or invite selected customers directly.
Service catalog
Offer named services such as import declarations, export declarations, transit procedures, or country-specific customs products.
Document upload
Clients upload invoices, waybills, packing lists, certificates, Excel files, images, and other shipment documents.
AI-guided intake
The portal reviews documents, asks for missing information, and prepares a structured order for the customs representative.
Order review
Clients confirm the prepared order before submitting it.
Order tracking
Clients see order status from open to accepted, in progress, and completed.
Client-representative chat
Built-in messaging keeps all order communication tied to the shipment.
Invoice portal
Clients receive vendor-issued invoices, see amount/status/due date, and download PDF invoices.
Vendor / Representative Flows
A digital front door for client work
For customs brokers, logistics providers, and representatives, the portal becomes the intake, collaboration, order, case, and invoice layer around Digicust.
Stap 1
Configure the portal
Set brand, domain, colors, logo, support contacts, privacy/imprint links, and signup mode.
Stap 2
Define services
Create products with country, procedure type, pricing rules, required documents, and client-facing instructions.
Stap 3
Onboard clients
Invite clients by email or allow self-registration. New clients are automatically linked to the representative.
Stap 4
Receive orders
Orders arrive with documents, shipment summaries, notes, price estimates, and client context.
Stap 5
Accept and process
Vendors accept orders and create linked Digicust cases using the right strategy.
Stap 6
Collaborate
Vendors can message clients, request additional information, upload documents, and manage change orders.
Stap 7
Complete work
Once the customs work is done, the order can be completed and invoiced.
Stap 8
Issue invoices
Vendors create PDF invoices with line items, VAT, currency, due date, notes, and vendor payment details.
Stap 9
Send from own domain
With SMTP configured, signup, notification, invoice, and AI-drafted emails can be sent from the vendor's own email domain.
Invoicing
Issue professional invoices from completed marketplace orders
Digicust can prefill the invoice from the order value, while the vendor controls invoice number, line items, currency, VAT, due date, and notes.
Prefill from completed orders
Digicust can prefill the invoice from the order value while the vendor controls invoice number, line items, currency, VAT, due date, and notes.
PDFs with vendor billing details
Invoice PDFs include the vendor's billing profile and payment details, are emailed to the buyer, and remain available in the client portal for download.
Invoice creation, not checkout
This is invoice creation and delivery for completed marketplace orders, not an online payment checkout.
White-label customs portal
Your branded front office, powered by Digicust
Give your clients a branded customs ordering portal, powered by Digicust, but presented under your company name, colors, logo, domain, and support contacts.
Integratie
Naadloze integratie
Koppel Digicust aan uw toonaangevende douanesoftware voor gestroomlijnde processen
ERP & TMS
Systems
Systems
Elke software
via API
via API
Protocollen
REST APISFTPEmailEDIMCP
Integratietypes
ERPTMSE-CommerceCRM
Klantverhalen
Vertrouwd door marktleiders
Echte resultaten van echte bedrijven die hun douaneactiviteiten transformeren
90% Tijd Bespaard
"We hebben onze verwerkingstijd teruggebracht van 3-4 uur naar slechts 10-15 minuten per aangifte. De efficiëntiewinst is opmerkelijk."
ZLS Logistik ServiceZLS Zoll und Logistikservice GmbH
Lees de ZLS-case studyBeheers workflows voor douane en trade compliance met agentic AI.
Van brondata tot een goedgekeurd douaneresultaat
Een merkeigen douaneportaal dat is verbonden met operationele workflows
Douane-expediteurs en dienstverleners kunnen Digicust-intake- en statusworkflows leveren via hun eigen klantervaring en governancemodel.
02
Geautomatiseerde werkstroom
Verzamel gestructureerde verzoeken en documenten bij de klant, activeer de geselecteerde workflow, wissel berichten uit en publiceer gecontroleerde statusupdates.
03
Controles en bronnen
Gebruikersrol, klant- en casetoegang, vereiste documenten, servicebereik, communicatierechten en regels voor statuszichtbaarheid.
04
Uitgangen
Branded intake, klanttaken, documentuitwisseling, workflowstatus, communicatiegeschiedenis en daarmee samenhangende operationele resultaten.
Automatisering en menselijke controle
Providers configureren services, rollen en zichtbare statussen. Hun teams behouden de controle over de klantcommunicatie, goedkeuringen en levering.
Illustratieve werkstroom
Een klant uploadt een factuur via het makelaarsportaal. De declaratieworkflow begint en alleen goedgekeurde mijlpalen worden aan die klant getoond.