Customs has always combined specialist knowledge, operational discipline, and precise documentation. In this interview, Yorck Fritzsche from Customs24 explains how the customs profession has changed and why digital support is becoming essential for modern customs teams.
Customs expertise remains essential
Automation does not replace customs expertise. It changes where that expertise is used. Instead of spending time on repetitive document reading, copying, and data entry, experienced customs professionals can focus on plausibility checks, exceptions, compliance decisions, and customer guidance.
This is especially important because customs work is not only about filling fields. Declarants need to understand goods descriptions, document relationships, tariff logic, preference rules, export control indicators, and the operational reality behind a shipment.
Where AI creates value
Tools such as Dexter IDP help by reading customs-relevant documents, extracting structured data, and preparing information for downstream customs processes. The value is not simply faster OCR. The value is cleaner preparation, fewer manual steps, and more consistent data before the customs declaration is created.
For customs service providers, this can mean shorter processing times, better scalability during peak periods, and more time for cases that require human judgement.
Cooperation between people and software
The future of customs clearance is not a fully automated black box. It is a workflow in which AI handles repetitive preparation and customs experts validate, decide, and improve the process. This division of work makes customs operations more resilient and helps teams deal with increasing complexity.
Conclusion
The interview shows a clear direction: customs knowledge remains the foundation, but modern customs teams need intelligent pre-customs software to use that knowledge efficiently. Digicust supports this shift by preparing customs data before it reaches the declaration system.
Legal Notice
All content and statements in this blog article are provided to the best of our knowledge and belief. They are for general informational purposes only and do not constitute legal, tax or customs advice, a legal recommendation, or binding guidance. For an assessment of your specific circumstances, please consult a qualified legal, tax or customs adviser.
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