01
Inputs
Invoices, packing lists, transport records, certificates, licences, declarations, master data and customer-specific document requirements.
AI Document Control
Documents in.
Inconsistencies caught before they cost you.
AI
Cross-document comparisonInvoice vs packing list vs CMR
Mismatch detection120 vs 132 cartons, weight differs
Supplier identificationContact resolved automatically
Request email draftedExact discrepancy table attached
Follow-up scheduled48-hour reminder if no answer
Supplier requestDrafted
Forward documents or upload via API. Our AI flags missing, contradictory, or non-compliant data and turns each gap into a ready-to-send supplier request no manual triage required.
Trusted by industry leaders
Workflow
From document upload to clean declaration
Three steps. Each one runs without manual intervention.
Upload commercial documents
Send invoices, packing lists, certificates and other commercial documents through email forwarding, the web app, or API.
Multi-format ingestion
PDF, scans, structured exports, handled in the same pipeline.
Bulk processing
Drop entire shipment folders; the system pairs documents per case automatically.
Audit-grade ingestion log
Every received document is timestamped and linked to its original sender for full traceability.
Upload commercial documents
PDF
commercial-invoice-21374.pdf
PDF
packing-list-2025-04.pdf
XLS
shipment-summary.xlsx
AI inconsistency detection
Our AI cross-checks every field across documents and flags missing, contradictory, or non-compliant data before it reaches your customs system.
Cross-document validation
Reconciles invoice, packing list, and shipping data field-by-field.
Missing information detection
Pinpoints empty mandatory fields tied to your destination procedure.
Compliance-aware checks
CBAM, preference, sanctions and authorisation requirements are evaluated automatically.
AI inconsistency detection
!
HS code missing on line 4
!
Net weight does not match packing list
?
Country of origin certificate expired
Automated supplier communication
When information is missing, the AI drafts a precise email in the supplier's language, sends it from your address, and integrates the response back into the case.
Context-aware drafting
Each email references the exact field, document, and shipment context.
Multilingual replies
Supplier responses are normalised and re-attached to the original case automatically.
Closed-loop audit trail
Every request, reply, and downstream change is preserved as evidence.
Automated supplier communication
EN
Subject: Missing HS code, INV-21374
DE
Betreff: Fehlende Handelsdaten
ES
Asunto: Solicitud de información
Document Support
Built for every commercial document
All types of trade documents, read, validated, and reconciled by the same AI.
Commercial Invoices
Packing Lists
Certificates of Origin
Quality Certificates
Insurance Documents
Transport Documents
Delivery Notes
Others
Eight AI capabilities, working in concert
Validation, communication, audit. Each capability is composable, and every output is traceable to the document it came from.
Document Analysis
Reads structured and unstructured documents and lifts every field into a normalised model.
Inconsistency Detection
Cross-checks fields across documents and against your master data.
Email Automation
Drafts precise supplier requests in the right language and tone.
Direct Response Handling
Parses replies and re-attaches the new data to the original case.
Audit Trail
Records every action, communication, and decision with full evidence.
Real-time Processing
Documents arrive and are validated in seconds, not hours.
CBAM & Authorization Support
Special schemes are validated against the latest regulatory rules.
API Integration
Webhooks and a clean REST API connect upstream and downstream systems.
Use Cases
Designed for every team that touches commercial documents
Pick the team closest to your role to see how Document Control fits in.
Customs Brokers
- Commercial invoice verification
- Missing document requests
- Client communication automation
- Declaration preparation
- Compliance documentation
4 Key Features
Comprehensive Document Control Coverage
Our AI covers every aspect of document control from analysis to communication, ensuring seamless customs declaration workflows.
Document Analysis & Validation
Comprehensive analysis of commercial documents for completeness and accuracy
- Invoice data validation
- Packing list verification
- Certificate authenticity check
- Cross-document consistency
- Required field completion
Automated Communication
AI-powered email generation and response handling for document requests
- Professional email drafting
- Specific information requests
- Multi-language support
- Template customization
- Response integration
Workflow Automation
End-to-end automation of document control and request processes
- Automated inconsistency detection
- Email sending workflow
- Response processing
- Case continuation
- Status tracking
Compliance & Audit
Complete documentation and traceability for customs compliance
- Full communication history
- Document version control
- Audit trail maintenance
- Compliance reporting
- Regulatory adherence
Real Example
Commercial Invoice Inconsistency Detection in Action
See how our AI detects missing information in commercial documents, drafts professional emails, and handles supplier responses automatically.
Commercial Invoice Analysis
Missing Information Detected
Detected Issues
- Missing country of origin information
- Incomplete product descriptions
- Missing HS code classification
- Weight discrepancy with packing list
AI-Generated Email Request
Dear Supplier, We have received your commercial invoice for shipment #12345. To complete the customs declaration, we require the following additional information: country of origin for items 1-3, complete product descriptions including material composition, and HS code classifications. Please reply to this email with the requested details.
Automated Workflow Process
1
Document Analysis
AI analyzes uploaded commercial invoice and detects 4 inconsistencies across multiple documents
2
Email Generation
Professional email drafted automatically with specific information requests and context
3
One-Click Sending
User reviews and sends email in one click. Supplier receives professional request
4
Response Processing
Supplier replies directly with attachments. AI automatically integrates response into customs case
Benefits Achieved
- 85% reduction in manual communication time
- Complete audit trail for compliance
- Improved supplier relationship through clear communication
Complete Communication Trail
Email Sent
Response Received
Documents Updated
Audit Trail
Frequently Asked Questions
Our AI analyzes uploaded documents using advanced machine learning to cross-reference information between invoices, packing lists, certificates, and other documents. It identifies missing fields, data discrepancies, incomplete descriptions, and validates document completeness against customs requirements.
Yes, the AI-generated emails are fully customizable. You can modify templates, adjust tone and language, add company branding, and review each email before sending. The system learns from your preferences to improve future email generation.
Suppliers receive professional emails with clear instructions and can reply directly to the email with missing information, attach documents, or provide details in plain text. Our AI automatically processes these responses and integrates the information into the original customs case.
Yes, every email exchange, document upload, and response is automatically logged with timestamps, creating a complete audit trail. This ensures full traceability for customs audits and compliance verification.
The system supports all commercial documents including invoices, packing lists, certificates of origin, quality certificates, insurance documents, transport documents, licenses, authorizations, and CBAM-related documentation.
Our document control system integrates seamlessly with existing customs declaration software, ERPs, and trade management systems through APIs. Document updates and communication trails are automatically synchronized with your current workflows.
Integration
Seamless integration
Connect Digicust with your leading customs software providers for streamlined operations
ERP & TMS
Systems
Systems
Any software
via API
via API
Protocols
REST APISFTPEmailEDIMCP
Integration types
ERPTMSE-CommerceCRM
Testimonials
Trusted by industry leaders
Real results from real companies transforming their customs operations
90% Time Saved
"We reduced our processing time from 3-4 hours to just 10-15 minutes per declaration. The efficiency gains are remarkable."
ZLS Logistik ServiceZLS Zoll und Logistikservice GmbH
Read the ZLS case studyTrustworthy AI
AI you can audit, not just trust.
Digicust is proud to be IEEE CertifAIed for Trustworthy AI, certified by TÜV SÜD, the world's first comprehensive certification program for AI systems
IEEE CertifAIed
Issued by TÜV SÜD, algorithmic transparency, bias mitigation, robustness.
Enterprise security
Certified to ISO/IEC 27001:2022. GDPR compliant. EU-hosted infrastructure.
Audit trail
Complete processing history and explainable decision tracking.
99.9% uptime
Enterprise-grade infrastructure with guaranteed availability SLAs.
Master customs and trade compliance workflows with agentic AI.
From source data to an approved customs result
Document control for completeness, consistency and audit evidence
After data is extracted, Digicust checks whether the document set is usable, consistent and valid for the intended customs workflow.
02
Automated workflow
Assemble the expected document set, compare shared fields, test validity and expiry, identify discrepancies and request missing evidence.
03
Checks and sources
Document presence, quantities and values across files, reference numbers, dates, validity, signatures, duplicates and defined business rules.
04
Outputs
A control result, discrepancy list, missing-document request, responsible owner, due date and evidence linked to every finding.
Automation and human control
Clear rules run automatically. Users confirm material discrepancies, accept exceptions and decide whether the case can continue.
Illustrative workflow
An invoice and packing list disagree on quantity. The case is paused, the difference is highlighted and a focused request is prepared for the responsible contact.