01
Inputs
Shared mailboxes, direct messages, attachments, customer references, supplier responses and inbound status or document requests.
AI Email Inbox & Automation
AI Email Inbox
& Automation.
AI
Thread parsingSender, subject, references
Intent classificationDeclaration request detected
Attachment extraction3 PDFs identified
Dossier routingMatched to case 3433952
Auto-responseAcknowledgement queued
Routed to dossier3433952
Forward operational emails to your strategy address. Digicust reads the message, drafts a reply, and triggers the matching workflow, customs case, audit, or master-data update, without manual triage.
Trusted by industry leaders
Email Automation
Comprehensive Email Automation Features
Four flows that turn an inbox into an operational system, each one runs without manual intervention.
A unique email per strategy
Every strategy gets its own dedicated address. Mail routed to it inherits the strategy's context, language and rules automatically.
Dedicated addresses
Format: strategy-name@strategy-id.with.digicust.com, easy to forward to and to filter in your client.
Strategy-specific routing
Each address inherits the workflow, language, and downstream system mapping you configured.
Context preservation
Threading, sender history and attachments stay attached to the case for the audit trail.
A unique email per strategy
TO
imports-de@routing.digicust.example
TO
audits-fr@routing.digicust.example
TO
exports-uk@routing.digicust.example
Automatic email processing
AI reads every incoming message, extracts the operational intent, classifies attachments and triggers the matching workflow.
Content + attachment analysis
PDFs, scans, structured exports and inline tables, all parsed in the same pipeline.
Intent + priority detection
Urgent vs informational vs follow-up, sorted before a human ever opens the inbox.
Workflow trigger
Customs case, audit, master-data update or compliance check, triggered from the message body.
Automatic email processing
PDF
invoice-21374-acme.pdf
PDF
packing-list-2025-04.pdf
XLS
shipment-summary.xlsx
Automated reply drafting
When information is missing or a confirmation is due, the AI drafts a precise reply in the supplier's language and tone, ready for one-click send.
Context-aware drafting
References the exact field, document, and case the supplier needs to act on.
Multi-language
Replies match the language of the original message. EN, DE, FR, ES, IT and more.
Branded templates
Tone, signature and legal text are configurable per strategy.
Automated reply drafting
EN
Re: Missing HS code, INV-21374
DE
AW: Fehlende Handelsdaten
ES
RE: Solicitud de información
Multi-process integration
One inbox, every workflow, customs declarations, audits, master data, classifications all triggered from the same incoming stream.
Customs case processing
Declaration kicked off automatically when a complete shipment lands in the inbox.
Audit + compliance flows
Audit responses, certificate renewals and risk checks routed to the right team.
End-to-end automation
From the first inbound message through filing, the inbox is the operating surface.
Multi-process integration
→
Customs case auto-created
→
Audit response routed
→
Master data updated
Advanced Email Processing & Workflow Automation
Reading, replying, routing, audit. Every email is processed end-to-end with full traceability back to the message that triggered it.
Intelligent email processing
Reads context, attachments, and threading, not just keywords.
Strategy-specific addresses
Each strategy ships with its own inbox; routing is automatic.
Automated reply generation
Drafts professional replies for missing info, follow-ups, and confirmations.
Multi-workflow processing
Customs cases, audits, master data, classifications, all triggered from the inbox.
Document integration
Attachments are extracted, validated, and linked to the right case file.
Real-time processing
Inbound mail is processed within seconds of arrival, not in nightly batches.
Complete email history
Every thread, attachment, and reply is preserved as audit evidence.
API integration
All inbox events, parsed data, and workflow status are available via REST + webhooks.
Workflows
Multi-Process Email Automation
Each incoming message is matched to the right downstream process automatically.
Customs case processing
Automatic case creation, document validation, status updates and compliance checks driven by inbound mail.
Audit workflow automation
Audit cases, evidence collection, risk assessments and follow-ups initiated from email triggers.
Master data management
Supplier and product data extracted from email content, validated, and synced to your systems.
Communication automation
Replies, follow-ups, status notifications and escalations, handled without manual triage.
Use Cases
Comprehensive Use Cases
Pick the team closest to your role to see how the AI Email Inbox fits in.
Customs Brokers
- Client email automation
- Document request processing
- Declaration status updates
- Compliance communication
- Audit response automation
Real Example
Email Processing in Action
See how our AI processes a real customs document request email, automatically extracts information, and drafts a professional reply.
Incoming Email to Strategy
import-chemicals@strategy-alpha.digicust.ai
Attachments Detected
- Certificate_of_Analysis_CH-2024-001.pdf
- Safety_Data_Sheet.pdf
AI Processing & Auto-Reply
1
Content Analysis
AI extracts: CAS number, quantity, purity, shipment ID
2
Document Processing
Attachments integrated into customs case file automatically
3
Workflow Initiated
Customs declaration automatically created with extracted data
4
Auto-Reply Sent
Professional confirmation email automatically sent to supplier
Complete Automation Achieved
2 Min Processing
Auto Case Created
Professional Reply
Full Audit Trail
Developer-ready
All Email Data Available as JSON
Every parsed message, extracted data point, workflow status update, and reply event is exposed via a clean REST API and webhook stream, ready to plug into your enterprise systems.
View API referenceFrequently Asked Questions
Every strategy in Digicust is automatically assigned a unique email address (e.g. strategy-name@strategy-id.with.digicust.com). This guarantees clean routing and full context preservation across all communications.
Customs documents, supplier communications, compliance requests, audit inquiries, master data updates, certificates, invoices, packing lists, and any customs-related email content.
The AI analyses message content, extracts intent and context, then drafts a professional reply using your strategy templates. Replies can request missing information, confirm receipt, or send status updates, ready for one-click send.
Yes, every template is fully customisable per strategy. Set tone, language, branding, and response patterns. The AI adapts to your preferences over time.
Attachments are automatically processed, analysed, and integrated into the matching workflow. Documents are extracted, validated, and stored with a complete audit trail for compliance.
Yes, full JSON API access for all parsed messages, extracted data, workflow status, and communication history. Designed for enterprise system integration.
Integration
Seamless integration
Connect Digicust with your leading customs software providers for streamlined operations
ERP & TMS
Systems
Systems
Any software
via API
via API
Protocols
REST APISFTPEmailEDIMCP
Integration types
ERPTMSE-CommerceCRM
Testimonials
Trusted by industry leaders
Real results from real companies transforming their customs operations
90% Time Saved
"We reduced our processing time from 3-4 hours to just 10-15 minutes per declaration. The efficiency gains are remarkable."
ZLS Logistik ServiceZLS Zoll und Logistikservice GmbH
Read the ZLS case studyTrustworthy AI
AI you can audit, not just trust.
Digicust is proud to be IEEE CertifAIed for Trustworthy AI, certified by TÜV SÜD, the world's first comprehensive certification program for AI systems
IEEE CertifAIed
Issued by TÜV SÜD, algorithmic transparency, bias mitigation, robustness.
Enterprise security
Certified to ISO/IEC 27001:2022. GDPR compliant. EU-hosted infrastructure.
Audit trail
Complete processing history and explainable decision tracking.
99.9% uptime
Enterprise-grade infrastructure with guaranteed availability SLAs.
Master customs and trade compliance workflows with agentic AI.
From source data to an approved customs result
Email automation that starts the right customs workflow
The AI inbox owns intake and orchestration: it understands the request, handles attachments and sends each case to the right operational or compliance process.
02
Automated workflow
Classify intent, identify the related customer or case, extract attachments, trigger the correct workflow, draft a response and track follow-up tasks.
03
Checks and sources
Sender and case matching, mandatory attachments, response policy, duplicate requests, deadlines and confidence in the detected intent.
04
Outputs
A structured case, routed attachments, suggested reply, assigned tasks, status events and an auditable communication history.
Automation and human control
Configured low-risk replies and routing can be automated. Sensitive communication and uncertain intent remain in the approval queue.
Illustrative workflow
A supplier emails a declaration and asks for confirmation. Digicust links the supplier, routes the attachment for validation and prepares a reply after the result is available.