Support
Real customs experts. Real engineers. Fast answers.
Digicust is built and supported by a team that does customs and AI all day. When you write in, you talk to the people who built the agent, not a tier-1 ticket queue.
Or reach the team directly at support@digicust.com
Channels
Pick the way that fits the question
For most teams, email is the fastest path. Use the in-app Support page to track tickets and history; use Customer Success for account, billing or roadmap topics.
Email support
Write to support@digicust.com from the same domain we have on file. We respond within one business day for standard plans, faster on Enterprise.
Email supportSupport in the app
Signed-in users get a dedicated Support page: all open tickets, full threads and answers in one place, plus analytics on your support activity.
Open the app
Customer Success
Enterprise customers get a named Customer Success Manager with structured onboarding, training, and dedicated support hours. Reach out to them directly for roadmap and account topics.
Contact usSelf-serve
Try these first
9 out of 10 questions have a documented answer. Start here, then come find us if you're still stuck.
Academy
Step-by-step guides for AI strategies, document control rules, integrations and admin.
OpenAPI Reference
REST, SFTP, Email and MCP integrations with copy-paste examples and an OpenAPI spec.
OpenStatus page
Real-time platform availability, incident history and scheduled maintenance windows.
OpenTrust Center
Certifications, security posture, sub-processors and compliance documentation.
OpenNeed a hand from a customs expert?
Beyond software bugs and configuration questions, our consulting team can help with classification, valuation, special procedures and audit prep.