Too little time for what matters
Daily operations leave no capacity for strategic optimisation of your customs setup.
Customs Advisory
Customs expertise:
human insight when software alone isn't enough.
We analyse your customs processes, uncover risks and savings, and roll out the improvements directly with our own AI. No concepts without execution.
Free 15-minute scoping call, no commitment- Speak directly with a seasoned customs expert
- Walk away with a clear next step, even if we aren't a fit
Trusted by 50+ companies worldwide
Reply within one business day
Sound familiar?
The everyday reality of a stretched customs team
If you recognise more than two of these, your customs setup is leaving money and risk margin on the table.
Classification mistakes cost real money
Wrong HS codes lead to inflated duty rates, retroactive collections and shipment delays.
Compliance gaps stay invisible
Without systematic checks, risks only surface during the next customs audit.
Import and export costs are too high
Untapped savings on duty rates, special procedures and preferential trade agreements.
EU regulations keep changing
UCC, ICS2, CBAM, export control. New requirements pile onto already stretched teams.
Customs talent is hard to find
Qualified specialists are scarce and your existing team is already running at the limit.
Our offering
Advisory plus AI from one source
We cover every relevant area of your customs organisation, from a one off audit to permanent automation. What sets Digicust apart: every advisory engagement runs on top of our own AI platform.
Advisory + AI
Customs Audit & Compliance Check
Spot weak points before they become a problem.
We analyse your full customs setup: processes, classifications, risks and cost drivers. Our audit goes beyond classic compliance and surfaces hidden costs, savings potential and a prioritised action plan.
- Completeness and correctness of customs declarations
- HS code classifications against the current EU nomenclature
- UCC, export control and country-specific compliance
- Process efficiency and automation potential
Digicust edge
Our audit uses AI to systematically analyse your full material master and historical declarations, not just samples.
Advisory + AI
Process Advisory & Digitalisation
From manual workflows to automated customs processes.
We design optimised customs processes with you and implement them directly. No concepts without execution. We standardise, digitalise and automate whatever can be automated.
- Process analysis and redesign
- Standardisation of workflows and documents
- AI-powered automation rollout (Digicust platform)
- Interfaces to existing customs software (AEB, DAKOSY, Scope and more)
- Steering through KPIs and dashboards
Digicust edge
We don't just advise. We implement with our own platform directly inside your system landscape.
Advisory + AI
HS Code & Tariff Classification Advisory
Correct classification, lower duty rates, legally sound.
Wrong tariff classifications are one of the most expensive recurring mistakes in customs. We systematically review your material master, correct misclassifications and apply for binding tariff information (BTI) where it pays off.
- Systematic review of existing tariff numbers
- Classification opinions for complex product categories
- Filing of binding tariff information (BTI / vZTA)
- Use of preferential agreements and reduced duty rates
- Retroactive refund applications for proven misclassification
Digicust edge
AI-powered mass review of your full product portfolio, instead of manual case-by-case checks.
Advisory + AI
Export Control Advisory
Dual-use, sanctions, compliance. Fully covered.
Export control is getting more complex and the cost of mistakes more severe. We analyse your export processes, screen your portfolio for dual-use relevance and set up the right screening flows.
- Dual-use review of the product portfolio
- Sanction list screening (EU, US, UN)
- Setup and automation of screening processes
- Training and documentation for internal compliance evidence
Digicust edge
Automated real-time screening through our Export Control Agent. No more manual list checks.
Advisory + AI
Standardisation & Documentation
Clear processes, consistent templates, defensible foundation.
Standardised workflows are the basis for efficiency and legal safety. We build tailored process templates, work instructions and control mechanisms that fit your customs organisation.
- Process and procedure documentation
- Standardisation of recurring workflows
- Internal control system (ICS) for customs
- Preparation for external audits and authority reviews
Digicust edge
Documentation that survives audits, generated and maintained inside the Digicust platform.
Advisory + AI
Customs KPIs & Steering
Measure what matters and steer customs by data, not gut feel.
If you can't measure your customs process, you can't improve it. We define the relevant KPIs, build the reporting structure and deliver the data backbone for fact-based decisions.
- Definition of relevant customs KPIs
- Dashboards and reporting structure
- Benchmarking and continuous optimisation
Digicust edge
Live dashboards directly out of the Digicust platform, instead of monthly Excel exports.
Specialist topics with their own deep-dive
Choose the advisory track that fits your case
Start with the area closest to your current project. Each track keeps the detailed advisory content from the existing site.
Who you'll talk to
Two specialists, one phone call away
You aren't booking a generic sales call. Depending on your specific needs, you'll speak directly with a specialist who has hands-on experience solving your exact problem.
Elmar Rohrer
Senior Customs Advisor
Decades of customs experienceElmar has spent decades on the front lines of customs operations: handling guarantees, deferment accounts, special procedures, audits and authorisations across the Union Customs Code (UCC). If an EU customs authority has asked a question in the last twenty-five years, he has likely answered it in writing. He is the advisor you want by your side when your file needs to hold up under a rigorous audit, rather than just looking good in a presentation.
How Elmar can help
- Customs guarantees, duty deferment and special procedures
- Audit-ready documentation and practical operating playbooks
- Proven experience working with customs authorities across the EU
Mladen Bogdanovic
Head of Solution Engineering
AI & customs automationMladen has spent years executing real customs declarations day in and day out across international freight networks and major logistics providers. He knows exactly where processes break down in practice: missing documents, complex tariff classifications, deferment limits and AEO checks. As an expert in Artificial Intelligence for customs, Mladen bridges the gap between daily operations and modern technology. He translates his hands-on operator perspective into clean, AI-powered workflows that perform reliably in live production.
How Mladen can help
- Applying AI to tariff classification, EORI validation and rigorous document control
- Bridging the gap between manual customs operations and advanced AI automation
- Designing intelligent, automated workflows around the realistic, everyday needs of customs operators
How we work together
Structured approach, clear milestones, full transparency
No endless consulting prelude. At Digicust you see first results in weeks, not months. Typical project length: 4 to 16 weeks, depending on scope.
01
Scoping call & analysis framework
We discuss your situation, challenges and goals. Based on a 360 degree review of your customs organisation (compliance, cost, process, automation potential) we shape a tailored project plan with clear deliverables.
02
AI-powered deep analysis
Digicust analyses your customs data, classifications and processes automatically: systematic and complete, not just on a sample basis. The result is a substantiated finding with prioritised recommendations.
03
Advisory & implementation
We implement measures directly: process optimisation, tariff corrections, authority communication or automation rollout. No consulting without a result.
04
Handover, training & ongoing optimisation
Your team is trained hands-on. On request, we stay with you long-term, with ongoing support, regular audits and continuous system optimisation.
Why Digicust
Customs expertise, AI substance, EU footprint
Human customs experts, AI workflows and EU operating experience work together in one advisory model.
The only customs advisory with its own AI platform
Founded in 2020 in Vienna with a deep tech focus from day one
Active across the EU, multilingual, GDPR-compliant
Direct integration with all leading customs software systems
Customs lawyers, logistics experts and AI engineers in one team
EU-wide, multilingual
GDPR-compliant data hosting
Own AI platform built for customs
70-90% automation rate with the Digicust platform
Take the first step
Make the first move toward a better customs organisation.
Four short steps from your first message to a usable plan you can take into your team meeting.
- 01
Book a free 30 minute scoping call
- 02
Receive an analysis and finding. We show where the potential is.
- 03
Get an individual plan with measures, timeline and deliverables
- 04
Start the rollout. Advisory and AI from one source.